Customer FAQ’s

November 26, 2017

Customer FAQ's Bingo Industries


Who has purchased National Recycling Group?

Bingo Industries, an ASX listed Company, is acquiring National Recycling Group (NRG), which is the parent company of DATS Environment Services (DATS), Melbourne Recycling Centres (MRC) and Harpers Bin Hire. 


When will this be effective?

The announcement was made public as of Monday the 27th of November 2017 and the completion of the process will be in early 2018.


Why is Bingo Industries buying NRG?

The acquisition provides a compelling strategic benefit for Bingo, including accelerating entry in Victoria and enhancing depth of network coverage in New South Wales.


How do NRG’s and Bingo’s products and services come together?

The acquisition will combine DATS’ 55 trucks, 3,200 bins and waste recovery facilities with Bingo’s existing fleet, bins and waste recovery facilities.


What is Bingo Industries?

Bingo is a leading recycling and waste management company providing end-to-end solutions across the waste management supply chain including operations in waste collections across the Building & Demolition (B&D) and Commercial & Industrial (C&I) waste markets. This also includes post collections in the B&D waste market including processing, separating and recycling across New South Wales and Victoria.


How will this affect services?

All services will continue to operate as per usual. Bingo is a company that focuses on customer service and employee values (The Bingo Way). Bingo will be constantly working at ways to improve the customer experience and ensure the acquisition is a seamless transition.


Will the way you order/hire bins change?

The process of ordering/hiring bins is not expected to change for the time being.


Will current contracts and terms for existing contracts remain the same?

All current contracts and terms will remain in place. Opportunities to revisit them will be in accordance with the existing contract terms.


How will this change benefit you?

The combined companies will complement Bingo’s existing strengths in collections and post collections in New South Wales and Victoria. There is now a greater ability to provide a complete end-to-end waste solution to the market. This is a huge benefit to customers.


Who will be our key contact/sales representative?

Your point of contact will remain the same during the transition period. Any changes that may take place will be communicated to you.


Do we need to supply any new information to Bingo?

Most of the customer information will be provided to Bingo during the transition period. If any additional information is required, you will be contacted in due course.  


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